Comments on: 21 Essential Blog Posts from October http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/ Building Intimate Business Relationships Tue, 15 May 2012 01:32:27 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: admin http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-1920 admin Sat, 27 Jun 2009 05:21:03 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-1920 @Rebecca – It was a great post that spurred a great conversation with some very solid takeaways. What more can you ask for? Congrats on being included! You’d probably make it every month if you blogged more often. HaHa. @Rebecca – It was a great post that spurred a great conversation with some very solid takeaways. What more can you ask for? Congrats on being included! You’d probably make it every month if you blogged more often. HaHa.

]]> By: admin http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-1919 admin Sat, 27 Jun 2009 05:20:50 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-1919 @Valeria – I am the same way. I took a class last semester from one of the most reknown customer service guru’s, Leonard Berry, and one day I just raised my hand and said, “Isn’t great customer service just common sense?” His reply was something to the effect of, “Yes, a vast majority of it is, yet you would be surprised how many people don’t have any (common sense). Ever since I took that class I get so frustrated with poor customer service. I usually want to correct them on the spot. @Valeria – I am the same way. I took a class last semester from one of the most reknown customer service guru’s, Leonard Berry, and one day I just raised my hand and said, “Isn’t great customer service just common sense?”

His reply was something to the effect of, “Yes, a vast majority of it is, yet you would be surprised how many people don’t have any (common sense).

Ever since I took that class I get so frustrated with poor customer service. I usually want to correct them on the spot.

]]> By: admin http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-1918 admin Sat, 27 Jun 2009 05:20:35 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-1918 @Jason – No problem, it was a very fun (yet relevant to my tribe) post that I was glad I was able to share. @Jason – No problem, it was a very fun (yet relevant to my tribe) post that I was glad I was able to share.

]]> By: Rebecca http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-543 Rebecca Mon, 10 Nov 2008 02:11:45 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-543 Thanks for including me Ryan! I feel honored :) Thanks for including me Ryan! I feel honored :)

]]> By: Valeria Maltoni http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-542 Valeria Maltoni Fri, 07 Nov 2008 01:51:35 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-542 Let me tell you a story about customer service - how we all are in CS. Today I was presenting at a half day seminar for small business owners. We had a lively crowd and a very engaging conversation. Afterwards, I stopped for coffee and catch up talk with a good friend who was also presenting. We then made our way back upstairs again to shoot a one-minute video she could use in a post. A staff from the hotel was trying to guide us towards a group that was meeting in the space. When she learned we were not part of the group she told us in quite unfriendly terms that the rules were we needed to leave that space. My friend explained we were going to be one minute and we had just been in a booked (and paid for) space for half day. We still had to leave. That was a negative customer service impression. Will I run events at that hotel? Not likely. Bottom line - it is easier to enforce the "rules", than to figure out how to help a customer. Let me tell you a story about customer service – how we all are in CS. Today I was presenting at a half day seminar for small business owners. We had a lively crowd and a very engaging conversation. Afterwards, I stopped for coffee and catch up talk with a good friend who was also presenting. We then made our way back upstairs again to shoot a one-minute video she could use in a post. A staff from the hotel was trying to guide us towards a group that was meeting in the space. When she learned we were not part of the group she told us in quite unfriendly terms that the rules were we needed to leave that space. My friend explained we were going to be one minute and we had just been in a booked (and paid for) space for half day. We still had to leave. That was a negative customer service impression. Will I run events at that hotel? Not likely. Bottom line – it is easier to enforce the “rules”, than to figure out how to help a customer.

]]> By: Jason Alba http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/comment-page-1/#comment-540 Jason Alba Thu, 06 Nov 2008 22:17:10 +0000 http://ryanstephensmarketing.com/blog/21-essential-blog-posts-from-october/#comment-540 Hey thanks for the plug to my post about job search vs. career management! Jason Alba CEO - <a href="http://www.JibberJobber.com" rel="nofollow">JibberJobber.com</a> - personal career management Hey thanks for the plug to my post about job search vs. career management!

Jason Alba
CEO – JibberJobber.com – personal career management

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